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FAQ

Shipping Info.

We ship to Unites States and most countries!

Ready made items ship within 1-5 business days of confirmation of payment. If you need an item shipped sooner please get in touch and let us know!

Shipping Insurance is included FREE for orders $50 and under. Any orders $51+ we highly recommend purchasing shipping insurance.You will need to add shipping insurance to your order BEFORE you checkout, use this link to add shipping insurance to your order.

Once an order ships we are no longer responsible for it.

Each purchase is provided with a tracking number for the convenience of the buyer to watch as their item travels. Each item is packaged with utmost care and ships via USPS or UPS. 

International Shipping - We ship to most countries!

Ready made items ship within 1-5 business days of confirmation of payment. 

For International customers outside the US, local Customs, Duties, Taxes or the like are the responsibility of the customer. Contact us to see if we can help reduce Int'l shipping costs once you know what you want to order.

Each purchase is provided with a tracking number for the convenience of the buyer to watch as their item travels. Each item is packaged securely and ships via USPS or UPS. 

Return & Refund Policy

Due to the custom and fragile nature of our products, ALL SALES ARE FINAL. We do not offer returns, refunds or exchanges. 

Any items purchased have a 3 day grace period and you must notify us by email within 3 days of confirmed delivery for any damages caused by mishandling during shipping. Any broken pieces will not be refunded but we will repair (if possible) and fee will apply. small chips, cracks and blemishes are natural stone elements and should not be considered ‘damaged’. What we consider 'damaged' is a piece that has broken in half or come apart due to poor handling from the post. Must be reported immediately upon delivery (within 3 days) ALONG WITH PHOTOS of the damages. Although uncommon and mostly due to weather, damages can occur. 

If repairs are needed, a small fee applies. Contact us so we can help! 

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